When print infrastructure fails in a healthcare environment, the consequences go beyond IT. Clinicians can’t process prescriptions. Consulting rooms grind to a halt. And engineering teams find themselves stretched across a vast geography, firefighting problems that should never have escalated in the first place.
For Digital Health and Care Wales (DHCW), the special health authority responsible for NHS Wales’s digital infrastructure, this was the reality of managing a large, complex and fragmented print estate across hundreds of locations and thousands of users. The operational burden was significant, the impact on patient-facing services was real, and the path forward wasn’t straightforward.
This case study tells the story of how DHCW partnered with HP Managed Print Services to fundamentally rethink its approach; standardising its estate, embedding security at every endpoint and building a foundation designed to support the future of NHS Wales digital services.
The results speak for themselves. But more importantly, the approach offers a transferable blueprint for any IT leader across public sector, healthcare, retail, financial services and beyond, grappling with the hidden cost of infrastructure complexity.
Download the case study to learn how HP helped DHCW achieve a robust, secure, and future-ready print infrastructure.
